Support engineers spend 20%+ of their day hunting through documentation. Evidoc retrieves the precise answer โ cited to the exact paragraph in your runbooks, API docs, and KB articles โ in seconds.
Azure has 100K+ pages. AWS, Salesforce, SAP โ similar scale. Your support team searches across runbooks, KB articles, release notes, API docs, and internal wikis. The answer exists โ finding it is the bottleneck.
McKinsey: knowledge workers spend 1.8 hours/day searching for information. For support engineers under SLA pressure, every minute searching is a minute not resolving. Average IT ticket takes 82 hours end-to-end โ much of it waiting for the right information.
When Tier 1 agents can't find the answer, they escalate. Each escalation delays resolution by days and consumes senior engineer time. Many escalations happen not because the problem is hard, but because the documentation is hard to navigate.
Generic AI assistants generate plausible-sounding technical answers โ wrong API parameters, outdated version numbers, deprecated commands. In technical support, a confidently wrong answer is worse than no answer.
Ask a question in plain language. Evidoc finds the specific paragraph in your documentation โ cited to the exact source. 'Per Azure SQL Managed Instance docs, section 4.2: maximum backup retention is 35 days.'
Every answer includes a citation the agent can click to see the exact sentence highlighted on the original document. No trust required โ the source is one click away.
Upload PDFs, HTML docs, internal wikis, runbooks, API references, release notes โ Evidoc indexes them all. One search across everything, with citations pointing to the original source.
When the answer isn't in your documentation, Evidoc says so โ instead of fabricating technical details. 'I cannot confirm that from the current documentation' prevents wrong troubleshooting steps.
Every answer is logged with the source it was verified against. When a customer disputes technical guidance, you have the receipt โ the exact documentation, the exact version, the exact paragraph.
Real queries. Real answers. Every one cited.
"What's the maximum backup retention period for Azure SQL Managed Instance?"
Finds the exact limit, tier-specific variations, and configuration steps โ cited from Azure documentation.
"How do I configure SAML SSO for our Salesforce org?"
Step-by-step setup instructions with prerequisites, identity provider configuration, and troubleshooting โ cited from admin guide.
"What are the rate limits for the Stripe Payment Intents API?"
Extracts rate limits by endpoint, burst limits, and retry guidance โ cited from Stripe API reference.
"Is this network port required for Kubernetes pod-to-pod communication?"
Finds the exact networking requirements, port ranges, and protocol specifications โ cited from cluster documentation.
"What changed in the v3.2 release that affects webhook delivery?"
Extracts breaking changes, migration steps, and deprecation notices โ cited from release notes.
Try Evidoc free โ every answer is checked against the source before you see it.
Free plan includes 200 queries/month ยท Upgrade anytime